UCaaS / General

What is United Communications as a Service (UCaaS)?

By Frontier Business Published Aug 23, 2023
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More and more enterprises are looking to unified, cloud-based communication solutions to modernize collaboration and customer outreach.

Known as unified communications as a service (UCaaS), it provides an all-in-one, cloud-based communication platform that’s easily scalable and cost effective. Best of all, it can upgrade an enterprise’s entire communication toolbox to positively impact employees and customers.

How does Unified Communications as a Service Work? 

A traditional PBX phone system relies on a public switched telephone network (PSTN) phone lines to make and receive calls. When the internet took hold, VoIP (Voice over Internet Protocol) was created to use an internet connection to place calls instead of a phone line. 

As that technology evolved, full communications suites emerged that provided not only voice calling but also messaging, chat, video conferencing and more. Today, UCaaS delivers advanced communication technology unified on a single platform. 

What are the Benefits of UCaaS for Enterprises?

There are four benefits for organizations looking to implement a UCaaS solution: 

  1. Cost effective. UCaaS, like most cloud-based solutions, is less expensive than investing in hardware or cobbling together your own solution. 
  1. Maximum flexibility. Having all communications tools on a single platform streamlines collaboration for employees and makes it easier to stay in touch on the go.
  1. More secure. UCaaS solutions are designed to be secure, keeping your communications and related data protected. 
  1. Easily scalable. Providers make it easy to add or remove users and generally offer transparent billing for these changes. 

While those might be the biggest benefits, there are many more that can impact your organization.

Modernize Your Communications with UCaaS

Communication not only impacts internal teams, it can influence customer satisfaction and vendor partnerships. UCaaS offers advanced tools combined into a single platform to help you maximize productivity and stay competitive.

Learn how Frontier UCaaS can change how you collaborate and communicate.