VOICE & collaboration

Make meaningful connections with Contact Center by Frontier

Streamlined communication paves the way for productive teams, efficient processes and customer satisfaction. Manage multiple channels from one convenient location with Frontier’s cloud-based Contact Center.

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your challenge

Your customers are seeking answers right away.
Are your agents bound by your system’s limitations?

Increasing call volumes. Outdated technologies. An ever-expanding remote workforce. It seems nearly impossible to support your teams and your customers with the tools they need to quickly resolve issues.

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Growing teams—and business needs

Outdated PBX systems aren’t equipped to handle a remote employee base.

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More calls, less control

Unexpected spikes in call volumes? Your teams (and your systems) need a way to keep up.

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Agent operations come at a cost

Old, on-premises infrastructures require time, staff and management expenses.

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Lack of integration

Without a way to manage call data, it’s difficult to improve the customer experience.

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the answer

Answer your customers’ every call with Contact Center by Frontier.

Our cloud-based Contact Center is an omni-channel platform dedicated to getting customers answers without wasting time on hold. With built-in call recording, intelligent routing and connection to critical business applications all in one location, your agents have the tools and support they need to meet—and exceed—your customers’ expectations.
the Frontier difference

Smarter tools. Quicker responses. Better experiences.

The Frontier Difference and Why It Matters
Centrally manage communication Bringing together voice, chat and email in one convenient location means your agents can be more productive in getting customers the answers they need as soon as possible.
Technology that works for you, not against you With intelligent routing and a network with 99.99% availability, you can efficiently manage calls, route to proper departments, and cater to your customers like never before.  
Advanced recording and analytics  The ability to record interactions gives you key insights for coaching and compliance, as well as reference points to resolve issues in the future.
Always accessible. Always secure. You can store, access and share historical data and sensitive information from the cloud—without having to sacrifice peace of mind.
GET IN TOUCH

Get in touch with a Contact Center expert today.

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