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Managed Network Services Data Sheet

By Frontier Business Published Jul 25, 2023

Technical Data Sheet

Managed Network Services (MNS) is Frontier’s portfolio of seamlessly integrated Managed Services including Managed Dedicated Internet, Managed Security, Managed Wi-Fi and Managed Cellular Failover.

Frontier provides and manages the Dedicated Internet transport and delivers integrated end to end management of data.

NOTE: Managed Dedicated Internet is required in order to add Managed Security, Managed Wi-Fi and Managed Cellular Failover.

Managed Dedicated Internet

server room

Managed Dedicated Internet is subject to the following specifications:

  • Traffic Management - The customer will not exceed the purchased bandwidth.
  • IP Address Policy - Frontier will provide up to 5 usable IP addresses at no additional cost.
  • Standard Frame Size - MTU of 1518 bytes
  • Domain Name Service - Frontier provides primary and secondary Domain Name Service (DNS). DNS is a network service that automatically translates domain names into internet addresses.
  • Service Level Agreement - Delivering 99.99% guaranteed circuit availability and 4 hour mean-timeto- repair (MTTR).

Customer Support

  • Customer Support - Frontier provides a toll-free trouble reporting number to the Frontier Technical Support team on a 24x7x365 basis. Frontier provides support for service -related inquiries.
  • Network Monitoring - Frontier monitors all customers on our IP Network on a 24x7 basis.
  • Frontier standard maintenance window - Sunday to Saturday from 12:00am to 6:00am (local time across all time zones).

MDI Routing Protocols

  • VLAN Tagging - ARPA or 802.1Q
  • Routing Protocol. Static

Service Performance Objectives (SLA)

  • Service Availability - 99.99%
  • Mean-Time-To-Repair - 4 hours
Interface Type Port Speed Distance
100/1000Baset (Electrical) < = 1 Gbps < = 100 meters between demarcation and customer suite
Feature List:
  • 24x7x365 fully managed support including proactive monitoring and trouble ticketing
  • A single pane of glass portal for all MNS services, including performance reporting
  • Professional, white glove installation including up to 150 ft. DMARC extension to Frontier-managed Network edge device*
  • Dual WAN w/automatic failover and failback supported
  • Up to 1 Gbps bandwidth supported
  • RJ45 LAN handoff
  • Flat LAN topology
  • Supports standard frame size (Jumbo frames not supported)
  • Available in the continental USA**

*RJ45 handoff standard for up to 300’. Additional charges apply for distances over 150’ and must be identified prior to contracting.

**Service availability varies by address. Service is not available in all areas.

Managed Wi-Fi*

Feature List:
  • All Managed Dedicated Internet features
  • Up to 4 Access Points (APs) or up to 10k sq. ft coverage
  • Professional, white glove installation including Up to 150 ft CAT 6 cable for optimal AP placement (on average per AP)
  • AP placement up to 12 ft from floor
  • Indoor and outdoor Wi-Fi coverage
  • 1 Private SSID & 1 Guest SSID

Managed Security – Standard & Advanced*

Feature List Standard Advanced
All Managed Dedicated Internet features Y Y
Stateful firewall Y Y
Port forwarding – Enabled Y Y
Proxy Settings Y
Remote user VPN Y
Client authentication source integration (LDAP, Radius) – Enabled Y
Intrusion Prevention Systems (IPS) Y
Anti-Malware Y
Web/URL filtering categories and block listing Y

Managed Cellular Failover* **

Feature List:
  • All Managed Dedicated Internet features
  • Professional, white glove installation including Up to 150 ft CAT 6 cable for optimal cellular signal
  • Automatic failover and failback supported
  • Unlimited data during failover

* Managed Dedicated Internet is required to add service enhancements (Managed Security, Managed Wi-Fi, Managed Cellular Failover)

**Managed Cellular Failover bandwidth will be the lowest of the following: local cellular coverage, subscribed MDI bandwidth speed or 100 Mbps. When Cellular Failover is engaged, IP addressing will be DHCP. Static IP’s only applicable while using Managed Dedicated Internet service.