Managed Network Services Data Sheet
Technical Data Sheet
Managed Network Services (MNS) is Frontier’s portfolio of seamlessly integrated Managed Services including Managed Dedicated Internet, Managed Security, Managed Wi-Fi and Managed Cellular Failover.
Frontier provides and manages the Dedicated Internet transport and delivers integrated end to end management of data.
NOTE: Managed Dedicated Internet is required in order to add Managed Security, Managed Wi-Fi and Managed Cellular Failover.
Managed Dedicated Internet
Managed Dedicated Internet is subject to the following specifications:
- Traffic Management – The customer will not exceed the purchased bandwidth.
- IP Address Policy – Frontier will provide up to 5 usable IP addresses at no additional cost.
- Standard Frame Size – MTU of 1518 bytes
- Domain Name Service – Frontier provides primary and secondary Domain Name Service (DNS). DNS is a network service that automatically translates domain names into internet addresses.
- Service Level Agreement – Delivering 99.99% guaranteed circuit availability and 4 hour mean-timeto- repair (MTTR).
Customer Support
- Customer Support – Frontier provides a toll-free trouble reporting number to the Frontier Technical Support team on a 24x7x365 basis. Frontier provides support for service -related inquiries.
- Network Monitoring – Frontier monitors all customers on our IP Network on a 24×7 basis.
- Frontier standard maintenance window – Sunday to Saturday from 12:00am to 6:00am (local time across all time zones).
MDI Routing Protocols
- VLAN Tagging – ARPA or 802.1Q
- Routing Protocol. Static
Service Performance Objectives (SLA)
- Service Availability – 99.99%
- Mean-Time-To-Repair – 4 hours
| Interface Type | Port Speed | Distance |
|---|---|---|
| 100/1000Baset (Electrical) | < = 1 Gbps | < = 100 meters between demarcation and customer suite |
Feature List:
- 24x7x365 fully managed support including proactive monitoring and trouble ticketing
- A single pane of glass portal for all MNS services, including performance reporting
- Professional, white glove installation including up to 150 ft. DMARC extension to Frontier-managed Network edge device*
- Dual WAN w/automatic failover and failback supported
- Up to 1 Gbps bandwidth supported
- RJ45 LAN handoff
- Flat LAN topology
- Supports standard frame size (Jumbo frames not supported)
- Available in the continental USA**
*RJ45 handoff standard for up to 300’. Additional charges apply for distances over 150’ and must be identified prior to contracting.
**Service availability varies by address. Service is not available in all areas.
Managed Wi-Fi*
Feature List:
- All Managed Dedicated Internet features
- Up to 4 Access Points (APs) or up to 10k sq. ft coverage
- Professional, white glove installation including Up to 150 ft CAT 6 cable for optimal AP placement (on average per AP)
- AP placement up to 12 ft from floor
- Indoor and outdoor Wi-Fi coverage
- 1 Private SSID & 1 Guest SSID
Managed Security – Standard & Advanced*
| Feature List | Standard | Advanced |
|---|---|---|
| All Managed Dedicated Internet features | Y | Y |
| Stateful firewall | Y | Y |
| Port forwarding – Enabled | Y | Y |
| Proxy Settings | Y | |
| Remote user VPN | Y | |
| Client authentication source integration (LDAP, Radius) – Enabled | Y | |
| Intrusion Prevention Systems (IPS) | Y | |
| Anti-Malware | Y | |
| Web/URL filtering categories and block listing | Y |
Managed Cellular Failover* **
Feature List:
- All Managed Dedicated Internet features
- Professional, white glove installation including Up to 150 ft CAT 6 cable for optimal cellular signal
- Automatic failover and failback supported
- Unlimited data during failover
* Managed Dedicated Internet is required to add service enhancements (Managed Security, Managed Wi-Fi, Managed Cellular Failover)
**Managed Cellular Failover bandwidth will be the lowest of the following: local cellular coverage, subscribed MDI bandwidth speed or 100 Mbps. When Cellular Failover is engaged, IP addressing will be DHCP. Static IP’s only applicable while using Managed Dedicated Internet service.
