Frontier + RingCentral Solution Elevates Business to the Next Level

Cris The Tint Master is the foremost expert in window film installation in the Southern California region. Located in Calimesa, the business offers a diverse range of services, including automotive tint, residential and commercial tint, paint protection, and vinyl wraps. In operation for nearly two decades, they have an unwavering commitment to excellence with top-notch products and meticulous installations.

Customer Challenges

Cris The Tint Master was looking to enhancing their business operations with an upgraded voice and internet solution. Previously, voice was the only way the business could interact with their customers. The solution from Frontier and RingCentral introduced texting as an additional way to interact with customers, allowing for greater efficiencies and quicker responses. Cris The Tint Master’s previous internet provider also presented challenges in the form of significant downtime, hampering operations and business transactions.

Frontier’s Solution: Frontier Fiber + RingCentral

“The decision to transition our phone services to RingCentral and upgrade to Frontier Fiber connectivity has proven to be one of the most impactful choices we’ve made.” Perez points to the seamless installation as a value add along with RingCentral’s standout features such as text messaging, enabling effortless communication with customers, quicker responses, and enhancing the overall customer service experience. “Our clients have welcomed this communication channel, and it has undoubtedly fostered stronger relationships,” says Perez.

The mobility offered by RingCentral has also been a game-changer for the business. “The ability to make and receive calls from virtually anywhere has not only increased our team’s efficiency but also provided the flexibility needed in today’s fast-paced business world. Looking back, I can’t help but wish we had partnered with Frontier and RingCentral even sooner,” says Perez.

“Our venture into this strategic partnership with Frontier and RingCentral has been transformational.” 

- Chris Perez, Owner

Customer Results

The collaborative effort between Frontier and RingCentral marked a turning point for the business’s customer interactions, enabling them to serve clients in ways that were previously unimaginable. And the solution’s broad reach has revolutionized customer service, communication capabilities, and operational efficiency. In addition, the decision to upgrade to Frontier’s Fiber connectivity provided another remarkable shift. “The speed and reliability of our new internet service are beyond compare,” says Perez. "We struggled with consistent downtime with our previous provider, which was both frustrating and detrimental to our operations. With Frontier Fiber, those concerns are a thing of the past."

"Our experience with Frontier Communications has been marked by professionalism, efficiency, and a genuine dedication to our business’s success. The synergy between their top-notch services and RingCentral’s advanced phone solutions has empowered us to elevate our business practices and customer interactions to new heights,” says Perez. “This partnership has undoubtedly played a pivotal role in driving our business forward, and we’re excited to continue reaping the benefits in the future."