4 Questions Every Healthcare IT Leader Needs to Ask in 2023

Healthcare and IT governance go hand-in-hand. That means every healthcare IT leader knows governance must be handled first—and flawlessly—before other IT strategies can be implemented.

Just as in other industries, healthcare IT leaders can run into the preparedness vs. progress debate, struggling to strike a balance between being prepared and embracing new levels of progress both in tech and the business overall.

So, what are the priorities for healthcare CIOs in 2023? Here are four questions healthcare IT leaders can ask themselves:

1. Is patient data secure everywhere?
   

   HIPAA makes securing patient data priority number one. This is obviously important with systems that manage that data, but what about other communications channels like phone calls? VoIP solutions and SIP Trunking can help ensure HIPAA compliance while also replacing your PBX with a more cost-effective voice solution.

2. How up-to-date is our technology?
   

   Updated technology ensures your data—and your organization—is better protected against threats and vulnerabilities. This is especially important for healthcare organizations that need to meet regulations and industry standards. When was the last time business-critical systems were updated? What patches or fixes are available? Are users reporting any issues that could be fixed with a new version of a current system?   

3. How can we create a more effective digital infrastructure?
   

   Every digital ecosystem has strengths and weaknesses—where could your organization’s be improved? This is a big question when it comes to healthcare-specific tools, like electronic health record systems, or advanced technology, like artificial intelligence. Identifying where your infrastructure falls short in the most functional areas (that is, the tools and systems central to the organization) is a good place to start.

4. How can we optimize the user experience for staff and patients?
   

   User experience has become increasingly important as technology solutions have proliferated. When was the last time you measured user satisfaction, and what improvements have you made since? Understanding where your users are frustrated or where productivity is slowed is the first step. And don’t forget to ask patients, too!

Technology is key for healthcare organizations looking to stay ahead. This means identifying opportunities to optimize existing and legacy systems as well as adopting new tech that streamlines staff productivity and improves the user experience for everyone.

Learn more about how Frontier’s VoIP and SIP Trunking solutions can fast-track your healthcare organization’s IT priorities.